Usability Testing for Udemy

Purpose:

Udemy has publicly reported that there is a 10% course completion rate within their platform (Udemy, 2020). The main purpose of the usability test is to understand this low course completion rate.

Goals:

The usability testing for Udemy has three major focus areas:

1. Web Accessibility

2. Students’ Low Completion Rate

3. Inconsistency of Course Design 

The goal of the usability test is to determine whether Udemy’s courses are easy to navigate and to use this analysis to help understand how navigation may influence the low course completion.

Test Objectives:

1. Instructors or e-learning developers can use the findings to make an informed decision regarding whether Udemy aligns with their learning goals and whether it provides a motivating environment for learners.

2. Udemy can use the feedback to improve its platform by addressing identified usability issues as they relate to course completion and making necessary adjustments.

3. Ultimately, the goal is to ensure that learners, instructors, and administrators have a positive experience using Udemy, which will contribute to better course engagement and satisfaction.

Research Questions:

1. What Udemy course features contribute to motivation and engagement among students?

2. What potential user interface issues may discourage students from course completion?